December 30, 2017
We bid a fond farewell to our old Honda CRV yesterday as it was driven away by the nice guys from the dealership who came out to get it running after it wouldn't start on Thursday. It delayed the paperwork and we had to wait until today to pick up the new car. Worth the wait though. And we're very impressed with the service to date. They took back the old car, no questions, no penalties, free and clear. And sent out the service guys yesterday to boost then drive the car back to the dealership. Today, they sent the shuttle to pick us up so we wouldn't have to drive a car in and then drive two cars back. Didn't even have to ask, they offered, we accepted. Felt like a celebrity walking in as they know us so well now. The paperwork was seamless, though they did discover a calculation error so we ended up with an even lower payment then we successfully negotiated to start with. Drove us over to registries to finalize the government documents, then back to the dealership to go over the new car head to toe and an hour later we were off for our first official drive. Piece of cake! Very much worth the time and the effort to do our homework, then use a free program to find out the invoice price, start the negotiations early and low, and don't back down with what we want. Works every time. Now we can enjoy and not think about numbers and time frames and features. All done in time for the New Year!